Product questions
Use the website assistant for public AdsPilot information. It cannot access your Amazon account or private customer data.
Contact and support
The AdsPilot Assistant handles product, pricing, connection and workflow questions first. Personal support is primarily provided by email and prioritized by customer impact.
Use the website assistant for public AdsPilot information. It cannot access your Amazon account or private customer data.
Send the affected Seller ID or marketplace label and a concise description—but never credentials, tokens or payment details.
contact@lipuma.de →Check the public status page, then email us with “Critical” in the subject, the affected component and when the issue started.
Check system status →Verified support intake
Choose the impact and describe one concrete problem. We verify your email before the request enters the queue, which reduces spam and keeps critical reports visible.
For a simple email, you can still use contact@lipuma.de.
Sign-in failure affecting several users, unavailable Opportunity Center or a potentially unsafe execution path.
Connection, data freshness, billing or workflow behavior that blocks normal work.
Setup, feature, pricing and best-practice questions that do not block account operation.
We do not promise a universal six-hour or 24-hour response across every time zone. Critical issues are reviewed first; response time depends on impact, verification needs and current support capacity. No paid SLA applies unless it is explicitly agreed for an Enterprise scope.
Tell us which marketplaces you operate, whether the Seller IDs share common ownership and which decision problem AdsPilot should solve first.
Request access →Describe the number of third-party mandates or commonly owned Seller IDs, required reviewers, integrations and governance boundaries.
Discuss the operating scope →